FAQs
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DO YOU HOST PRIVATE PARTIES?
We do! Let us host your next birthday, bachelorette, bridal shower... the list goes on!
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For up to $875 (with a 50% non-refundable deposit due at booking) patrons can decorate, cater and host the perfect candle-making experience with up to 15 of their closest friends.
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We ask that private parties are booked more than a week in advance to ensure that our team is properly staffed and we can provide you and your guests with the best experience possible.
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Due to staff scheduling and operations outside of business hours, we request at least one week notice if a cancellation is needed. We will only be able to reschedule once.
CAN I BOOK A PRIVATE DATE OR EVENT WITHOUT A NON-REFUNDABLE DEPOSIT?
As a small business, we require a non-refundable deposit for 4,6, and 10-person appointments and private parties to ensure that our staff is compensated and operations costs are accounted for when scheduling. We appreciate your understanding and look forward to blending with you in the future!
WHAT IS THE DIFFERENCE BETWEEN A PRIVATE DATE, PARTY AND WORKSHOP?
Private experiences allow you and your guest(s) to rent our space for up to 3 hours, depending on the size of your group. The price includes an after-hours private hosting fee, all supplies, and 30% off all in-store purchases, plus additional creations. For private parties, we require bookings in increments of 5, 6-10, and 11-15. If your guest count falls between 6-10 and you only have 7 guests, you will still receive 10 candles. If your guest count falls between 11-15 and you only have 12 guests, you will still receive 15 candles. Shipping is free to one location for all candles. Catering and BYO are allowed for private experiences only.
WHAT OTHER EVENTS DOES EINNIM OFFER?
We offer a range of different services on-site and off-site.
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For off-site workshops, we can accommodate up to 200 guests.
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Creations options: soy wax candles, bath bombs, vegan-friendly soaps, sugar scrubs, incense cones, and more!
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We also offer event space rentals for workshops, pop-ups, corporate events,
etc.
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Please reach out to info@einnim.com for additional information.
CAN I SCHEDULE A PICK-UP FOR MY CREATION/ONLINE ORDER?
You sure can! Click here to schedule a time that works best for you.
DOES EINNIM OFFER WHOLESALE PARTNERSHIPS?
We sure do! Email us at info@einnim.com or head to our wholesale website to shop!
WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?
Einnim is all about customer satisfaction. We are happy to take back and/or exchange any products with the exception of our soaps.
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Please refer to return/exchange policies for individual products on their product pages.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER FOR SHIPPING?
Candles: Because our candles are bespoke products, we ask that customers allow 3-5 business days for production AND roughly 5-7 business days for shipping.
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Soaps + other products: All other Einnim products have been made at least 2-3 weeks in advance therefore they are ready to ship when ordered.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes!
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Shipping costs to Canada may vary.
WHAT SHIPPING SERVICE DO YOU USE?
Currently, because we are still a very small business, we are only able to use USPS to ensure that we are able to maintain our free domestic shipping offer.
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With that said, we understand that there are frequent delays due to the current issues surrounding the shipping service.
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We make it a goal to check each package every day and receive email updates from USPS to ensure that there are no issues with your package.
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If we do run into an issue, do not fret, we will reach out to you via email from info@einnim.com to determine next steps.
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If you are in the Chicago area, be sure to select store pickup for your order!
DO YOU TAKE LARGE CUSTOM ORDERS?
We ABSOLUTELY do!
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Head to our Large Orders page.
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Wedding favors, birthday gifts, corporate gifts boxes, bridal party proposals, anniversary gifts... you name it.
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Customize your special gift with your own label and signature scent!​
DO I NEED TO AGREE TO THE TERMS OF USE IN ORDER TO MAKE AN ONLINE PURCHASE?
Due to GDRP compliance requirements, it is necessary that all e-commerce purchases be accompanied by an authorized agreement from the purchasing party.
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We of course want our customers to feel comfortable with their purchasing experience.
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If you are in the Chicago area, and feel more comfortable with an in-store purchase, we encourage you to head to one of the standing locations where our products are sold.
WHERE CAN I FIND YOUR TERMS OF USE + PRIVACY POLICY?
Head on over to Terms of Use + Privacy Policy. Please feel free to Get in Touch if you have any additional questions.